Elemental analyzer parts, support and maintenance service plans
We have better options than purchasing a new instrument!
Whether you need replacement / custom parts, support, or ongoing service – we’ve got you covered with several contract levels which can be tailored to your needs. While we are always happy to help, our contracts are designed to meet your specific needs and provide the best value.
Compass’ US-based team of experienced professional service engineers can help you delay the need for a new instrument by keeping your current lab equipment in tip-top shape! We also provide logistics support like relocating and re-testing equipment installed in a new location to avoid breakage and equipment downtime.
Select
General Inclusions
Priority Response
Telephone support in 2 hours or less
Priority Response
On-site within 72 hours
Technical Help Line (during business hours)
Preventative Maintenance visits suited to your needs with a defined number of PM and/or emergency visits. (Can include parts)
10% Discounted Labor
Travel Included
Tailored to your situation
Premier
General Inclusions
Priority Response
Telephone support in 2 hours or less
Priority Response
On-site within 72 hours
Technical Help Line (during business hours)
Preventative Maintenance visits suited to your needs, with a defined number of PM visits – plus unlimited emergency visits. (Can include parts)
10% Discounted Labor
Travel Included
Tailored to your situation
Preventative
General Inclusions
Priority Response
Telephone in 2 hours or less
Priority Response
On-site within 5 Days
Technical Help Line (during business hours)
Preventative Maintenance visits suited to your needs. (Can include parts)
5% Discounted Labor
Travel Included
Tailored to your situation